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Gartner PCC – User Experience Platform Update

Gene Phifer spoke about the trends in what Gartner calls the User Experience Platform (UXP).  The big change from last year appears to be a split in the emerging UXP market into Suite vendors and Lean vendors.

Gartner sees many vendors, such as IBM, Microsoft, and Oracle expanding more and more into the Suite side of the market.  There are also emerging vendors in Suite side, including Adobe and Cisco.  On the lean side, we see vendors such as Liferay, Backbase, Drupal and DotNetNuke.

One of the key points I got out of Gene’s talk is to understand the ethos, or character, of the various vendor products.  Gene offers the following ethos for each vendor.

  • Vendor -> Ethos
  • Adobe -> Customer
  • Cisco -> Collaboration
  • IBM -> Customer; Employee
  • Oracle -> Business Apps/Process
  • MS -> Collaboration
  • SAP -> Business Apps/Process

The ethos doesn’t mean that a vendor can’t play in another space, but it may be more challenging.

Gene offers the follow strategies to address UXP in the future:

  • Take inventory of portal and portal-like technologies and efforts in your enterprise
  • Establish governance early, including processes, teams and executive sponsorship
  • Improve design processes as precursor to UXP adoption
  • Gather Feedback from stakeholders
  • Capitalize on widget and gadget integration via RESTful approaches
  • Plan for an onslaught of mobile requirements
  • Verify Alignment with Portal Vendor strategies
  • Devise a framework and establish standards to address ongoing portal and UXP initiatives.
  • Look at new sourcing strategies: buy  vs build vs hosting vs cloud

I asked about how Web Content Management vendors play in the UXP arena.  Gene responded that Personalization is really at the heart of a UXP.  Personalization is something portals do very well.  If you have a content management system that also does a good job of personalization, then that could be the basis of an excellent UXP platform.  See Adobe for an excellent example.  He thinks, and I agree, that we will see Web Content Management vendors becoming players in the UXP market.

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6 thoughts on “Gartner PCC – User Experience Platform Update

  1. . Though Centralpoint supports authentication with other systems, including LDAP/AD, we still believe the Members module is necessary. Think about this ‘ There are several different members to your site. Take for instance existing clients. You may want to authenticate existing clients with your client database through Global Login. But what about prospective clients? Those users, who are not actually clients yet, may want to sign up for newsletters or online benefits. Here, Centralpoint Members enable you to store their information until they become bona fide clients. In other scenarios, we may authenticate against LDAP/AD for your intranet, which allows us to welcome those users by Role and name, but where would we store their email newsletter preferences, for example? Centralpoint Members allow you to store information about your users safely and securely, while enabling you to serve each user in a personalized manner. I’m happy to share this information with users that are looking for SharePoint alternatives.

    Reply
  2. We’ve been using Centralpoint for over an year now. We had been hearing a lot about Centralpoint by Oxcyon but didn’t think too much of it until hearing Gartner’s report. I’m Glad we made the switch from SharePoint the add-ons was killing us.

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  4. Giovanni Westbrook

    Jason Kidd, We have been searching around the internet looking for a new SharePoint alternative with new User Experience. I’ve heard Google Apps has a really nice user experience and will cut us down in cost by a lot. Do you have a link to Centralpoint. And how can Centalpoint cut cost Vs. Sharepoint?

    Reply
  5. I recently after years of experience with content management systems came across a system with the new User Experience Platform (UXP). I had been hearing about these new buzz word
    “UXP” in technology for some time. I really didn’t understand what it meant for my company or me. I did a quick Google and found out this new platform could easily create productive for us. We were using SharePoint but between the licensing, I.T. staff cost, and the fact that it didn’t have any real social capabilities made us search for a new CMSs fast.
    We found Centarlpoint by Oxcyon.
    It is a smooth transition from
    our old program because of the Data Transfer module, that allowed me to drive my old content right into the
    Centralpoint CMS Portal with ease. That isn’t the only thing that is great about Centralpoint. They have over 230 modules
    that have made things a lot easier.
    It’s more than just a content management system. I use; centralpoint offers role based filtration, email
    broadcasting to update all the members, microsite management, multi-step workflow, and business intelligence. It is
    all part of a centralized platform that makes it quite simple to use. Its easy.. not hard.

    Reply
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